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Delivery technology to achieve efficiencies – a week in the life of Ben Chance.

Our Market Manager for Commissioned Services - Ben Chance, is highly experienced in working with Local Authority Adult Social Care Departments to deliver technology which achieves efficiencies whilst increasing quality. Last week, he embarked on a road/rail trip, which started off on Monday and has been documented by Ben in a series of mini blogs on Linkedin.

Day 1
Setting off from Tamworth station travelling to Durham. He met with the North of England Commissioning Support Unit to continue their discussions around interoperability of CM2000 UK's Provider Assessment & Market Manager solution. By integrating solutions sets, Providers Quality Ratings will be visible at the point of placement, to help make more informed decisions.

Ben commented on the outcomes from his day:

“Having had discussions with a Commissioning Support Unit, there are clear advantages for us to collaborate and share our respective intelligence. With combined data sets of bed availability, service type and quality performance indicators, we're helping to effectively reduce Delayed Transfers of Care. We had useful discussions around the challenges of capacity within the sector and how difficult it can be to report real-time capacity. PAMMS has the ability to provide both CCG and Local Authorities with quality data across various outcomes domains and standards that gives users looking for capacity greater assurance of the levels of quality within a service. These indicators are in real-time from PAMMS and will be available alongside the Providers capacity."

Day 2

Ben left a rather chilly Four Oaks train station to spend some time with the Department of Health and Social Care 'Market Oversight' team in Westminster. The day was all about collaborating and co-producing. Paraphrasing, our main topics of conversation focused on:

1. Market shaping Activity to understand your local market of care providers and stimulate a diverse range of care and support services. It is also about ensuring that the care market as a whole remains vibrant and stable.

2. Market oversight - Local authorities have duties to step in around provider failure. The formal CQC market oversight regime helps local authorities carry out that role in relation to large regulated care providers. The scheme aims to help protect people using care services, their families and carers from the anxiety and distress that may be caused by the failure of a major care provider by monitoring the performance and finances of the most significant difficult to replace social care providers in England and giving Local Authorities an early warning where there is a risk of business failure and a provider is likely to become unable to continue to deliver a service. PAMMS is helping Local Authorities with their market oversight regimes, let's all work together to continuously improve.

It was a day well spent in Westminster with some interesting conversations with the DHSC.

Ben commented on the outcomes from his day:

“It's clear they'll let CQC and individual Local Authorities manage their market as they see fit. However, it was felt a collaborated overview of risk stratification would help all parties, albeit led by Local Authorities. DHSC were very impressed with the intelligence collected by PAMMS and said it would be invaluable in determining regional, sub-regional and local market shaping. We've agreed to keep in close contact and discuss with peers at Association of Directors of Adult Social Services (ADASS) and Local Government Association. DHSC were particularly interested to hear about our Financial Analytics work and how price points correlated to varying levels of quality, and if there was a link. Another great day. Please get in touch if you'd like to know more.”

Day 3

Day three of Ben’s blog this week; after two long days travelling to Durham & Westminster, today is spent at home.

Main tasks today evolved around:

1. Preparing for a 'Risk Profile' meeting with one of our Local Authority customers tomorrow.
2. Giving some thought to proposed joint working across DHSC, LGA and our customers.
3. Discuss with internal colleagues my session with Medopad and Kateryna Portmann, MBA and collaboration opportunities.
4. Support PAMMS users as required, particularly around the market oversight reporting business intelligence tool.
5. Pick up my discussions with Atlantic Customer Solutions around our 'Outcomes based payment models' with some of our van guard Local Authority sites
6. Squeeze in a cup of coffee with my wife, as I get a rare opportunity to work from home :)

Day 4
Day Four of Ben’s blog this week: He headed off to one of CM2000 UK's customers, Ealing Council (London Borough of Ealing). Ealing were CM’s first Authority in London to adopt our Provider Assessment & Market Manager Solution (PAMMS). Ben caught up with the team to explore ways in which PAMMS' functionality can apply to other service areas outside of home care. By sharing quality assessment data across boundaries, quality assurance and contract management teams have a view of quality.

Ben commented:

“Ealing kindly completed a case study, which can be found at Thank you for the feedback Rubina Ali. Ealing are adding additional PAMMS functionality over the coming months including an online Provider self-assessment return and an in-depth 'Risk Profile' view, which pulls disparate risk data sets together in a coherent view. Please get in touch if you'd like to know more.”

Day 5
He made it to Friday! Today Ben headed North West, to meet up with colleagues at NW Association of Directors of Adult Social Services (ADASS).

Earlier this year, the NW concluded a market sustainability and oversight review. "The report makes clear that the time to act is now. Having gathered a wealth of data and identified the scale of the challenge and opportunity, the most important question is what will NW ADASS do next?" - LGA Advisor as a Statement of Support in the review.

Ben’s conversation focused around the 'summer of recommendations', and how CM2000 UK has the experience, ability and solution to collaborate with NW ADASS to deliver these recommendations using PAMMS. specifically;

1. Regional, sub-regional collaboration to develop local markets.
2. Collaborative approaches to all aspects of contract management including quality monitoring and quality improvement.
3. ICT platforms exist to support market oversight; quality assurance and quality improvement work can be undertaken.
4. Develop a proportionate approach to financial sustainability oversight regime.

If anyone wants to get in touch to discuss any of the above projects or anything else you've heard about this week in my daily blog, please get in touch.
Here is a link to understand more about PAMMS
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