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Business Intelligence Solutions



Management Information Reporting

CallConfirmLive! features a comprehensive range of reporting options including over 140 pre-built Crystal reports developed to meet most Council day-to-day Management Information requirements.

The system also features an integrated Data Extract Wizard and CM2000’s sophisticated web-based CMBI Business Intelligence tool.

About CMBI

CMBI is a web based, business intelligence tool which uses revolutionary search technology to assemble current and historical data for quick and easy querying and bespoke Management Information reporting.

With no specialist knowledge and minimal user training, CMBI makes ad-hoc analysis, reporting and the production of dashboards as easy and straightforward as searching the Internet. CMBI comes with prebuilt data sets and reports which will provide comprehensive Business Intelligence for improving the performance and strategic development of your Homecare services.

CMBI benefits:

  • intuitive and easy to use
  • access all your historical data in one place
  • prebuilt queries and Management Information  reports available
  • produce your own custom queries, reports and sophisticated dashboards with no specialist knowledge
  • ability to drill-down into raw data
  • data can be easily exported into other applications
  • does not affect system performance
  • information can be imported from all your data sources  in addition to CallConfirmLive!


For more information about CMBI or for a demonstration call us today on 0121 308 3010 or email

"We can evidence the progress of reablement packages and detect any deterioration or additional needs. Management time is now used more effectively as we can focus on anomalies and drill down to find reasons."

Inverclyde HSCP